SHIPPING FAQ

We are happy to ship items out to our customers! However, we strongly suggest that you order from our lines that you have purchased (or tried on) in the past, as this will give you an idea of the styles, sizes and fits.

  • Free delivery in Stratford, Ontario
  • Free shipping on orders over $150 in Canada
  • Shipping in Canada for orders under $150 is $15
  • Shipping to the USA is $25. If you have questions about shipping to the USA please e-mail us at hello@thewardrobestratford.com

We usually ship out orders within 1 business day, but arrival times will vary based on your location and shipping method. If you have a particular timeline or concern with shipping, please relay that to us prior to placing your order so we can make the best arrangements.

Once your order has been shipped you will receive TRACKING INFORMATION from us and Canada Post. Please track your item in post and make sure to be home on the day of delivery. We are not responsible for lost or stolen packages after it has been dropped off by Canada Post.

  

RETURNS & EXCHANGES

We offer return for Store Credit or Exchange only within 7 days.

All SALE ITEMS & DISCOUNTED ITEMS are Final Sale and are not eligible for return or exchange.

Items must have the tags on, be unworn, unwashed, and in the original condition. 

You can drop off your return at the store, or you can ship the item back. Items that are returned via shipping need an RA # to be accepted. Please call or email us prior to shipping to receive an RA # for your order. 

We do not cover return shipping fees, and all returned items must be shipped back with a tracking number supplied by your shipper. If you don't get a tracking number, and the item is lost in post, we cannot process your return.

Once we have received the item, we will issue you store credit for the amount which you can use on a future purchase. We cannot issue credit notes until we have received the item back at the store.

As credits notes are previously applied funds, the credit note amount is not eligible towards the $150 free shipping allowance.

Please ship to:

The Wardrobe
93 Ontario St
Stratford, ON
N5A 3H1

If you have further questions about shipping, pickups or returns, feel free to email use at hello@thewardrobestratford.com

 

LOCAL PICKUP

Curbside Pickup is available at our storefront located at
93 Ontario St, Stratford, ON N5A 3H1

Once your order is Ready for Pickup, you will receive a notification. Once you have received the Ready for Pickup notification, your order can be picked up during our open hours.